Privacy Policy

Effective Date: March 30, 2026
Last Updated: March 30, 2026

1. Introduction

InfoAide (“we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the InfoAide platform and related services.

By accessing or using InfoAide, you agree to the terms of this Privacy Policy.

2. About InfoAide

InfoAide is a software platform designed to help organizations manage information, workflows, and operational data.

3. Information We Collect

3.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Organization and role
  • Login credentials

3.2 Organizational Data

  • Records, documents, and structured data entered by users
  • Workflow and operational information
  • Audit logs and activity history

3.3 Automatically Collected Information

  • IP address
  • Browser type and version
  • Device identifiers
  • Usage data (pages visited, features used)

4. How We Use Information

  • Provide and maintain the InfoAide platform
  • Enable organization-specific workflows and data management
  • Authenticate users and manage access
  • Improve system performance and user experience
  • Provide support and respond to inquiries
  • Comply with legal and regulatory requirements

5. Sharing and Disclosure

We do not sell personal information.

  • With service providers (hosting, analytics, support)
  • With your organization (if using an organization account)
  • When required by law or legal process
  • To protect rights, security, or prevent fraud

6. Data Storage and Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Secure servers and encryption (where applicable)
  • Access controls and authentication
  • Monitoring and logging of system activity

However, no system is completely secure.

7. Data Retention

We retain information only as long as necessary to provide services, meet contractual obligations, and comply with legal requirements. Organizations may control their own data retention policies.

8. Your Rights (Canada)

  • Access your personal information
  • Request corrections
  • Withdraw consent (where applicable)
  • Request deletion (subject to legal/contractual limits)

Requests can be made using the contact information below.

9. Cookies and Tracking

InfoAide may use cookies or similar technologies to maintain sessions, analyze usage, and improve functionality. You can control cookies through your browser settings.

10. Third-Party Services

InfoAide may integrate with or link to third-party services. We are not responsible for their privacy practices.

11. Children’s Privacy

InfoAide is not intended for use by individuals under the age of 13 (or applicable age in your jurisdiction). We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date.

13. Contact Information

Privacy Officer
InfoAide
Email: info@infoaide.ca

14. Governing Law

This Privacy Policy is governed by the laws of Canada and applicable provincial privacy legislation.